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Get help and request assistance

If you need help using Medibook, several support options are available to assist you quickly.

You can contact our support team directly by email or use our AI assistant to get immediate answers to common questions. These support tools are designed to help healthcare professionals resolve issues and use Medibook efficiently.

Contact Medibook Support

If you encounter a technical issue or need assistance using Medibook, you can contact our support team by email.

Support email:

  • support@medibook-pro.com

When contacting support, we recommend including the following information to help us assist you faster:

  • A clear description of the issue
  • The page or feature where the problem occurred
  • Screenshots if possible
  • The device and browser you are using

Our support team will review your request and respond as soon as possible.

Use the Medibot AI Assistant

You can also get instant help using the Medibot AI assistant available on the Medibook website.

Medibot can answer many common questions, including:

  • How to use Medibook features
  • Account access issues
  • Appointment management
  • Platform navigation

The assistant is available directly on the Medibook website and provides immediate responses without waiting for email support.

When Should You Contact Support?

You should contact Medibook support if:

  • You cannot access your account
  • A feature is not working correctly
  • You encounter an unexpected error
  • You need help configuring your practice settings

You require assistance with patient management tools

Our support team is available to ensure that you can continue using Medibook smoothly.

Tips for Getting Faster Support

To help us resolve your request quickly, please include as much information as possible when submitting a support request.

Helpful details include:

  • Your Medibook account email
  • A description of the issue
  • Screenshots or error messages
  • The device you are using (computer, mobile, tablet)

Providing these details allows our team to identify the problem faster and provide the most accurate solution.