Personal Data Protection Policy

Types of Personal Data Collected

Medibook may collect and process different categories of personal data depending on how the platform is used.

This may include:

• Identification information (such as name or contact details)

• Account information required to access the platform

• Appointment and scheduling information

• Communication data exchanged through the platform

• Technical data related to platform usage

Only the information necessary for the operation and improvement of the service is collected.

Purpose of Data Processing

Personal data processed through Medibook is used exclusively for legitimate operational purposes.

These purposes include:

• Providing access to the Medibook platform

• Managing appointments and healthcare interactions

• Enabling communication between patients and healthcare professionals

• Improving platform functionality and user experience

• Ensuring platform security and preventing misuse

Data Security

Medibook implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

Security measures may include:

• Secure authentication mechanisms

• Access control systems

• Encrypted communications

• Monitoring and security safeguards designed to protect user data

These measures are regularly reviewed to maintain a high level of security.

Responsibility of Healthcare Professionals

Healthcare professionals using Medibook remain responsible for complying with their professional and legal obligations regarding patient confidentiality and data protection.

The platform provides tools designed to support secure information management, but healthcare professionals must ensure that personal data is handled in accordance with applicable healthcare regulations.

Data Retention

Personal data is retained only for the period necessary to provide Medibook services and to comply with applicable legal and regulatory obligations.

When data is no longer required for operational or legal purposes, appropriate measures are taken to securely delete or anonymize the information.

User Rights

Users may have certain rights regarding their personal data depending on applicable regulations.

These rights may include:

• The right to access their personal data

• The right to request correction of inaccurate information

• The right to request deletion of data when legally permitted

• The right to request restrictions on data processing in certain situations

Requests related to personal data may be submitted through Medibook support channels.

Updates to the Policy

This Personal Data Protection Policy may be updated from time to time to reflect improvements to the platform, changes in legal requirements, or updates to security practices.

Users are encouraged to review this policy periodically to stay informed about how personal data is protected.

Contact

For questions regarding this Personal Data Protection Policy or requests related to personal data, users may contact the Medibook support team through the official support channels.